Woman claims Samsung workers looked at her 'very private photos' and messages from fiance while phone was being ...
A STUDENT claims staff at a Samsung phone repair shop viewed her collection of "very private" photos and messages.
Jo Tiffin-Lavers, 28, says she was "up all night crying" after she found evidence she believes shows workers had delved through her personal content.
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Jo, a part-time law student, paid £260 to have her screen fixed at the Samsung Support Centre in Croydon.
Staff asked her to disable the gadget's pattern unlock code while it was repaired, reports the Croydon Advertiser.
When she picked it up she claims she could tell “private images” and Whatsapp messages to her fiancé had been viewed in the time the phone was at the shop on January 2.
Jo, of Bromley, South East London, said: “I dropped my phone off and paid at around 2.50pm, they gave me back my SD card and SIM card and had me unlock my phone.
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“I went and picked it around 5.15pm. Got home that evening and looked at my gallery.
“About 12 very private pictures were in my gallery with that day's date and time stamped at 15.49.
“I checked and they'd be uploaded to my cloud, whether accidentally or not I don't know.”
Jo added she has a lot of images on her phone – including photos of her pet and fiancé – but claims the only images apparently viewed during this time were “private”.
She said: “I told my other half and he checked a WhatsApp message he'd sent me just before I handed my phone over, that I hadn't read and it had a read receipt of 3.28pm.
“I then checked my Google activity and it logged access to my Instagram account on my Samsung phone at 4.18pm and WhatsApp at 4.33pm.”
She added: “I was up the entire night crying, I couldn’t get back to sleep.”
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Samsung said today: “At Samsung, customer satisfaction is our number one priority and we thoroughly investigate any customer complaint.
“We are currently looking into this matter and will liaise directly with the customer in order to resolve.”
In 2016 Apple sacked a number of staff after claims they stole naughty pictures from customer's phones at an Apple store in Brisbane, Australia.
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