Samsung hit by ANOTHER battery crisis as Galaxy Note 8 users say they are unable to switch their phone back on after ...
- Owners reported being unable to charge or turn on their handsets after the batteries ran dry
- Samsung confirmed issue, saying it received 'a very limited number of reports'
Samsung has been hit by another battery issue.
Galaxy Note 8 owners have reported that they are unable to charge or turn on their handsets after the batteries ran dry.
Samsung has confirmed the issue, saying it has received 'a very limited number of reports which could be associated with the power management circuit.'
Galaxy Note 8 owners have reported that they are unable to charge or turn on their handsets after the batteries ran dry. It is believed the issue is due to the power management circuit
However, it appears the issue is affecting only a small number of users.
Samsung advises affected users to get warranty replacements for their Note 8.
According to a Samsung spokesperson, 'we are unable to comment further until we obtain more specific information from the phone,' according to Engadget.
'Any consumers with questions about their device should contact us directly at 1-800-SAMSUNG so that we can help them.'
The new Galaxy Note 8, unveiled in New York, sports a dual-lens camera, animated messages, expanded note-taking - and a lower battery capacity.
The South Korean tech giant is no longer trying to squeeze more battery power into each phone, it said.
2016's Note 7 had to be recalled after dozens spontaneously caught fire because of defective batteries.
Samsung previously blamed two separate battery issues for the fires that hit its flagship Galaxy Note 7 device in 2016 year, as it sought to draw a line under the humiliating recall.
Samsung was trying to move past 2016's disastrous Galaxy Note 7 launch with a successor sporting a dual-lens camera, animated messages, expanded note-taking - and lower battery capacity. Justin Denison, senior vice president of product strategy at Samsung, is seen here speaking about the handset at its launch in New York City.
The world's biggest smartphone maker was forced to discontinue the smartphone, originally intended to compete with Apple's iPhone, after a chaotic recall that saw replacement devices also catching fire.
The fiasco cost the South Korean company $5.3 billion (£4.2 billion) in lost profit and reputational damage.
It came during a torrid period when it has also been embroiled in a corruption scandal that has seen President Park Geun-Hye impeached.
Samsung has blamed two separate battery issues for the fires that hit its flagship Galaxy Note 7 device last year, as it sought to draw a line under the humiliating recall
Internal and independent investigations 'concluded that batteries were found to be the cause of the Note 7 incidents', Samsung said in a statement.
A burned Samsung Note 7 smartphone belonging to Brian Green is pictured.The phone began smoking inside a Southwest Airlines plane on October 5, 2016. There's a few different reasons why this happens: overcharging, overheating, physical damage or faulty manufacturing
'We sincerely apologise for the discomfort and concern we have caused to our customers,' Koh Dong-Jin, the head of its mobile business, said bowing before hundreds of reporters and cameramen at a press conference in Seoul.
The first issue was that the battery components in the Galaxy Note 7 did not fit in the battery's casing.
This caused the battery cell's upper right corner to be crimped by the casing.
The second round affected the devices sent to replace the original faulty phones.
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